Contact Thales eSecurity Support

Log a Support Request with Thales eSecurity

To log a support request with Thales eSecurity you can:

Access the Help Centre at supportportal.thalesgroup.com where you can search the knowledgebase or log tickets

Or email us at portal.support.dis@thalesgroup.com

For General Enquiries

If your question is a general enquiry, not related to hardware or software, you can email our Customer Services team at: CustServ@thalesesecurity.com

You can also contact us by telephone, using the following numbers:

Americas:

Toll Free 800.545.6608

International +1-410-931-7520

Asia Pacific:

Australia 1800.020.183

Japan +81 50 3033-1113

Hong Kong 852 3018-9388

India 000.800.919.0502

New Zealand 0800.440.359

Singapore 800.1302.029

Europe, Middle East and Africa:

Netherlands 0800.022.2996

Portugal 800.863.499

Spain 900.938.717

Sweden 020.791.028

Switzerland 0800.564.849

United Kingdom 0800.056.3158

Phone support for customers with Premium Plus contracts is available 24/7.

Phone support for customers with Standard or Premium contracts is available Monday to Friday during business hours as follows:

Americas: 9 AM – 9 PM (PST)

APAC: 9 AM – 5 PM (HKT)

EMEA: 8:30 AM – 5:00 PM (UK Time)

PLEASE NOTE: Incoming and outgoing phone calls may be recorded for diagnostic, quality and training purposes.

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